530 FTP error

[aat669]

Can someone tell me what this error means?

"FTP error can't make connection to remote host. 530 login authenitcation failed."

I got this error after changing my password in my pixelpost.php file and in my cpanel for eleven2.

[dakwegmo]

Changing your password in the pixelpost.php wouldn't have causes this, but changing the password in cpanel certainly could have.

Do you use the same login information for cpanel that you use for FTP? If so, you'll just need to change the password in your ftp program to your new password.

[aat669]

My password was changed in cpanel by the host folks because my account was used to transmit a virus. Nice. No idea how that happened. :mad:

They've supposedly cleaned out all the infected files, so they say, but now I need to change my password on everything associated with my web files. In my FTP program, I changed my password to match my cpanel password, then also used that same password for my pixelpost.php file. FTP program gives me the "can't connect" error still.

I've tried logging in to the PP admin panel, but get the "access denied for user...." error, which is why I was trying to change the password to begin with.

Thanks for your help. It's been over a week now that I've been dealing with problems.

Changing your password in the pixelpost.php wouldn't have causes this, but changing the password in cpanel certainly could have.

Do you use the same login information for cpanel that you use for FTP? If so, you'll just need to change the password in your ftp program to your new password.

[dakwegmo]

I'd contact your host then. 530 means the FTP server isn't accepting your user name and password combination.

[aat669]

I've let them know about the problem, so hopefully I can log in later tonight. Thanks for your help.