Password retrieval problem

[speckial]

Hello

i think i have found a bug.

If I go on the admin web page, there is no 'retrieve lost password' option. So if I enter a wrong password, then a new form appears to complete the retrieval asking for username and email. After that, it says it emails the new passwd..
Problem is, the email never gets sent.. i don't know if it's because of pixel post or my web host who disabled some php functions pixelpost would need. However when installing, if i select to email the login info, it does work and i receive the email, so i have no idea why the 'lost password' option doesn't work.

There's an option to download on the web server a php script to reset the password however as i am travelling i don't always have access to an ftp program and i frequently forget my passwords :( i think i will write it down now! Because if the password is forgotten and i enter the user/email i won't receive the email AND the password will be reset

[Dkozikowski]

If the email when installing works then the forgot password email should work as well. In this case, the only time this email would not work is if you did not enter an administrator email address or you entered it with errors.

[Dennis]

Or the message is considered to be SPAM. Have you checked your SPAM folder?

[speckial]

hello
thanks for the help and your ideas

yes "dwilkinsjr+", your idea was the first one that crossed my mind which is why i deleted everything and reinstalled making sure i read everything before clicking and that i entered all information..

Dennis+ : i had tought about that so i had checked the 'spam' folder and nothing. However since you brought it up i checked the hosting service tech support info on email.. and i don't think (based on what they say) that it's a problem: the limitations they enforce are usual ones like

'limits to authentified email':
no more than 5 simultaneous smtp connections
no more than 500 mails/hour
no more than 2000 recipients/hour
max email size 50 MB

and this is for 'authentified' email meaning not email sent directly from the hosting space.. there is no mention of limits otherwise!

to be sure i went on the hosting site support section see if they talk about filtering, there is a link to an admin section where users can go and check if there are filters and there are none there...

So I have NO idea what's causing the problem?!