[Rodney-E2]

We actually guarantee nor express any response time. We have someone here 24/7 and someone is always monitoring our helpdesk and are on AIM. We do whatever we can do to answer tickets in the order which they are received, sometimes we have other things that come up that will require our attention and slow down responses, other times we can actually answer tickets in 5 minutes. We don't outsource and we don't used canned responses.