I haven't had any quarrels with e2. I have made use of AIM support and the ticketing system several times with a speedy reply. It seems every person at every hosting company I have dealt with has had a different experience. I would rather choke on my bagel right now that deal with Dreamhost though.
Eleven2 has been extremely kind to Pixelpost and supported us for a long time. I wish everyone could have the same experience I have with them.
Anywho...the hosting world is an experience one can only hope will continue to get easier as things progress. Heck 5 years ago, wherever I was hosting, it took a week to get something setup and they charged me for support!
i should say more clever stuff