thanks for your thoughts, man. it seriously means a lot. as far as cancellations go, it has, as far as i know, always been that cancellations take up to 10 business days to go through. with our new billing system, we can only cancel billing unless we manually cancel the account through cpanel and such. this is an error on our part, but we've made clear to our customers that if they wish to cancel and they fall out of any money-back guarantee, if they are billed while waiting on a cancellation to process, or anything of that matter, we will still refund their money.
and yes, it is quite possible that your account may still be "live." if that's the case, enjoy it! especially, if you're not paying for it. that's simply an error on our part, as was explained above.
thanks for your time, and your thoughts do mean much to us!
grace and peace.
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