[Rodney-E2]

People have to be aware that when going from lets say Germany and our servers you may pass through 30 or more routers to get to us, and if one of those is acting up, then it is a issue. However the Atlantic Ocean crossing fiber usually is not a bottleneck, so I would think to call your ISP and talk to them, no matter if you have 1mbps a second or 100mbps connection like you say, it is probably still them.