Web hosts

[greentraveler]

Originally Posted by blinking8s

well, ive never waited 90 minutes...but I dont really see the debate that is going on here.

I hope you don't think I'm trying to debate anyone...I was referring to your statement that:

Originally Posted by blinking8s

slow is anything more than 10 minutes to me

I assumed that meant you wouldn't be happy with e2's support response policy. Since you were responding to rambohoho saying that he's never waited more than an 20 minutes for Dreamhost to respond, I assumed you were recommending e2 as opposed to strictly discussing your experiences at DH. My bad on misunderstanding what you were putting out there. You had a bad experience with DH...mine was with e2.

Either way, I have waited 90 minutes and wanted to put that (and e2's position) up for people looking into this thread for info about a web host. It clarifies the performance of a service that's clearly critical when choosing a host.

And that seems to exactly address this thread's query...not create an adversarial atmosphere. But I knew that expressing anything other than complete satisfaction with eleven2 would upset people and imagine there will be more people saying I'm off-topic or out of line.

[GeoS+]

All this problems doesnt exist with WHM accounts available as reseller package, or something like that, at hosting companys.

I got own machine in USA and WHM (cPanel's WebHost Manager) is all what I need. I got access to almost all ISPs functions through web panel (when Im outside home) and addtionaly as root Ive got SSH access to remote terminal.

There is only one small problem - price :/

[greentraveler]

Originally Posted by GeoS

There is only one small problem - price :/

There's the rub!

[Rodney-E2]

We actually guarantee nor express any response time. We have someone here 24/7 and someone is always monitoring our helpdesk and are on AIM. We do whatever we can do to answer tickets in the order which they are received, sometimes we have other things that come up that will require our attention and slow down responses, other times we can actually answer tickets in 5 minutes. We don't outsource and we don't used canned responses.

[clickykbd]

Just adding this so searchers might find it. I have had a 1and1 pro account (due to their promotion a couple years ago) and it supports all pixelpost needs wonderfully.

[68Whiskey]

I am with DreamHost. I have 4 sites hosted on a single account, and have had no problems at all. Support is great, response to any tickets/problems is fast, within 10 to 30 minutes. Database setup is instant, no waiting for anything. New sub accounts are likewise, up as soon as you click the button. Their prices are also unbeatable. Not to mention if you get your hands on coupons floating around Google.

Overall, I would recommend DreamHost to anyone and everyone, they ARE the best I have used, and I have been doing websites since 1998 and have seen my fair share of hosts come and go.

[Zach-E2]

Cliem,

I sent you a private message with some further details on what we offer, but for anyone else looking for hosting, I just wanted everyone here to know that eleven2 offers 20% discount for ALL Pixelpost forum members all year round. 'Til around October 21, we're actually offering 40% to all of our Pixelpost forum members. (see: coupon code - "bigtex_forum")

We have loved the community here at Pixelpost and have gone out of our way to make sure the needs of this community are met. If you have any questions or concerns or critiques, please let us know! We are always looking to become better and more efficient.

For more information, please check out http://www.eleven2.com!
Thanks!
Zach

[dakwegmo+]

Just my $.02, but Eleven2 isn't all peaches and cream. I signed up for an account in late July and realized in less than a day that it wasn't what I needed. Not any fault of E2's plans, but likely unreasonable expectations for a shared account on my part. The problem came when I tried to cancel my account.
The agent that I talked to on IM was terse. At no point did he respond to any question I had with more than three words. I did manage to find out that I needed to open a ticket and wait so I did. A week later I emailed Rodney directly, and was told that it would be taken care of. Shortly thereafter a response was entered in the ticket, but no action was taken. Over the next week I received multiple notices that my ticket had been closed, but still had no word on whether my account was closed or my credit card refunded. However, when I logged in to my customer portal I could still see that my ticket was open and untouched since the response initiated by Rodney. In September I filed a dispute with my credit card company in order to get my money back.

[dakwegmo+]

Coincidentally(?), today, nearly three months after I closed my account with them, they've decided to start sending me their email newsletter: three copies at a time.

Now that I'm checking, though, it doesn't look like they've closed my account at all, even though I know my credit card company has issued a charge back.

As long as their giving me free hosting, I might have to take back everything I said above.

[Zach-E2]

dak..

thanks for your thoughts, man. it seriously means a lot. as far as cancellations go, it has, as far as i know, always been that cancellations take up to 10 business days to go through. with our new billing system, we can only cancel billing unless we manually cancel the account through cpanel and such. this is an error on our part, but we've made clear to our customers that if they wish to cancel and they fall out of any money-back guarantee, if they are billed while waiting on a cancellation to process, or anything of that matter, we will still refund their money.

and yes, it is quite possible that your account may still be "live." if that's the case, enjoy it! especially, if you're not paying for it. that's simply an error on our part, as was explained above.

thanks for your time, and your thoughts do mean much to us!
grace and peace.
zach