Why is E2 ignoring me

[kh0annguyen]

I had my request for a domain transfer Thursday of last week, and it has stayed at the same transfer status since then. E2 got back to me on Thursday saying that the current status is awaiting my email confirmation, which I never received. Since then I have been replying to my own ticket about once or twice each day. But I'm basically talking to myself. After no response I emailed them earlier today, still no response. I've messaged their AIM support twice over the past several days but again no response.

I'm aware that I may be a little too persistent in my constant nagging, but this is getting a bit ridiculous. Am I supposed to wait a whole week to hear something from them? Domain transfers aren't supposed to be this frustrating. Have you guys had the same level of service? I thought they were supposed to be "world class." I'm sad.

[dakwegmo+]

I'm not sure why they wouldn't respond to AIM or Email, but as far as their ticketing system goes, I know there have been complaints before that each time you update a ticket it goes to the back of the queue.

[Cory-E2]

Your domain request is going to be resubmitted today so be sure to watch your inbox for that email. I personally spent a few hours transferring over your account and had to get a custom script to get your database since the cPanel license for your previous host server was canceled so I assure you we will get this domain transfered over.

[Finner]

Originally Posted by kh0annguyen

...
I've messaged their AIM support twice over the past several days but again no response.
...

I too have recently found their 24/7 AIM support to not be very 24/7 at all... they're always online, but noone responds to my questions... I ended up getting the hosting anyway, but to me, that's not a good start with poor customer service.

I didn't go for the domain transfer.. just the hosting at this stage.